Jobs in Ashby

£24,790- £31,067 (depending on experience)

Coalville

Full-time

Housing Assistant

Annual salary of £42,708 - £46,731 (including market supplement enhancement).

Coalville, Leicestershire

Full-time

Are you ready to make a significant impact in your community?

Nub News Logo

Find out how to

ADVERTISE YOUR JOB

with

ashby Nub News

Click Here

Vantage Recruitment

35000 Annual

Castle Donington (DE742)

Permanent

ERP Support Associate, Castle Donington (On-Site, Mon-Fri) Salary: £30k - £35k Tired of being a cog? Own the system! A growing, ambitious organisation is seeking a dynamic ERP Support Associate to be the backbone of their business operations. You'll be the go-to guru for our Microsoft Dynamics 365 Business Central, directly impacting daily success and shaping future growth across a multi-site group. If you're a problem-solver who thrives on tech and teamwork, this ERP Support Associate role is for you! Your Mission as our ERP Support Associate:

Gleeson Recruitment Group

Annual

Castle Donington (DE742)

Permanent

Job Title: Service Desk AnalystPosition Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively.Key Responsibilities:1. Provide first-line technical support to group employees via phone, email, and chat.2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution.4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies.8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.Requirements:1. Proven experience in a similar role providing technical support in a corporate environment.2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite.3. Familiarity with common business applications and collaboration tools.4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users.5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders.7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines.8. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.Benefits:1. Competitive salary and benefits package.2. Opportunities for career development and advancement within the business.3. Access to training programs and resources to enhance technical skills and knowledge.

Sign-up for our FREE newsletter...

We want to provide ashby with more and more clickbait-free news.

     

...or become a Supporter.
Ashby. Your Town. Your News.

Local news is essential for our community — but it needs your support.
Your donation makes a real difference.
For monthly donators:
Ad-free experience