Jobs in Ashby

Job Title: Service Desk AnalystPosition Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively.Key Responsibilities:1. Provide first-line technical support to group employees via phone, email, and chat.2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution.4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies.8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.Requirements:1. Proven experience in a similar role providing technical support in a corporate environment.2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite.3. Familiarity with common business applications and collaboration tools.4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users.5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders.7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines.8. Relevant certifications (e.g., Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.Benefits:1. Competitive salary and benefits package.2. Opportunities for career development and advancement within the business.3. Access to training programs and resources to enhance technical skills and knowledge.

Job Title: Service Desk AnalystPosition Overview: As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively.Key Responsibilities:1. Provide first-line technical support to group employees via phone, email, and chat.2. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.3. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution.4. Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.5. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.6. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.7. Maintain up-to-date knowledge of the group's IT systems, applications, and policies.8. Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.Requirements:1. Proven experience in a similar role providing technical support in a corporate environment.2. Strong knowledge of Microsoft Windows operating systems and Office 365 suite.3. Familiarity with common business applications and collaboration tools.4. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users.5. Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.6. Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders.7. Ability to prioritise workload, multitask, and manage time effectively to meet deadlines.8. Relevant certifications (eg, Comp TIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.Benefits:1. Competitive salary and benefits package.2. Opportunities for career development and advancement within the business.3. Access to training programs and resources to enhance technical skills and knowledge.

Job Title: Ecommerce Executive Location: Derby Salary: £29k-£31k Hours: 37.5 hours per week

Blue Arrow is proud to be working in partnership with an excellent client who specialise within the Automotive industry, and they are looking to recruit Vehicle Technician to join their team on a full-time permanent basis.Why should you apply for the Vehicle Technician role? Additional bonus for MOT licence 30-minute paid lunch 22 days holiday + bank holidays - rising with service. Training program including Hybrid and EV. Free Uniform Room for progression & upskilling Enhanced maternity leave Enhanced paternity leave Employee discount scheme Long service awards Death in service benefit Occupational health Corporate gym membership/discounts Staff discounts Cycle to work scheme. Referral programme Hours: Monday - Thursday (8am to 5.30pm) and Fridays (8am to 5pm) - 30-minute paid lunch break. Salary: 32,000 - 40,000 (depending on experience)What duties will be included in the Vehicle Technician role?Service Technician Carry out routine service work and Vehicle Health Checks (VHC) Carry out repairs including Brakes, Tyres, Suspension, etc. Competent in using basic diagnostic equipment.Skilled Technician You will be carrying out vehicle inspections, repairs, maintenance on all makes & models, using our manufacturer level diagnostic equipment when needed, ensuring that these vehicles are inspected and prepared to the highest of standards.Senior Vehicle Diagnostic Technician Qualified with experience and evidence of diagnostic experience or qualification, you will be required to carry out in depth diagnosis and repairs on all makes & models using our dealer level diagnostic equipment.