Asset Management Support Officer

We are currently seeking a customer focused individual who wants to join a busy team, determined to provide the best service we can for our customers. The Asset Management Support Officer is that first point of contact for tenants, taking their repair enquiries and ensuring the work needed to their property is scheduled. This job will have a particular emphasis around dealing with damp, mould and condensation queries, as part of our commitment to providing a first-class service to our tenants. You will have effective customer service skills, with the ability to manage customer demands and call volumes, whilst maintaining the diaries of the operatives conducting the work. You must also be able to demonstrate previous experience of working in a customer facing environment. 

•          36.25 hrs per week with an annual salary of £25,584 - £27,269 (pay award pending)

•          Agile working scheme with a combination of home and office working (including office working on a rota basis)

•          34 days holiday (including bank holidays) increasing to 38 days after 5 years

•          Attractive Local Government Pension Scheme with at least 25% employer's contribution

•          Employee benefits programme' including payback on medical, dental and optical expenses

•          Continued training and development opportunities 

Interested...? Take a look at the job pack online or please feel free to get in touch with Rob Bartholomew (Support Services Manager) at [email protected]  or 01530 454570, who will be happy to discuss this important and exciting role. 

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers  

Applications must be made using the on-line application process.  

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.  

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected]  if you have any questions. 

Closing Date: Monday 25 August 2025