Housing Support Officer

We are looking for a Housing Support Officer to join our team. The team provides personalised support and assistance to our older or more vulnerable tenants to help them continue to live independently. The job involves visiting tenants across the district each day to provide advice and assistance, helping them to access appropriate services. You will also promote the programme of social activities that are run within the council's sheltered accommodation sites. We are looking for someone with excellent verbal and written communication skills, good IT skills and who can adapt with emergency situations should they arise. The successful candidate must be able to quickly build and maintain rapport with a varying range of people. A working knowledge of welfare benefits and assistive technology to help people live independently would be an advantage although training will be given. 

*Successful applicant must undertake a basic DBS check 

•          36.25 hrs per week with an annual salary of £25,584 - £27,269 (pay award pending)

•          Agile working scheme with a combination of home and office working

•          34 days holiday (including bank holidays) increasing to 38 days after 5 years

•          Attractive Local Government Pension Scheme with at least 25% employer's contribution

•          Employee benefits programme' including payback on medical, dental and optical expenses

•          Continued training and development opportunities 

Interested...? Take a look at the job pack online or please feel free to get in touch with Ben Parkinson (Support Team Leader) at [email protected]  or 01530 454694, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers  

Applications must be made using the on-line application process.  

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.  

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected]  if you have any questions. 

Closing Date: Monday 25 August 2025