AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a Junior Data & Analytics Analyst for a 12 Month contract based in Castle Donington.

The Role & Responsibilities:

We are seeking an analytical and detail-oriented Junior Data Analyst to join our team for a 12-month contract. This role is critical in unlocking business value through the analysis of complex data sets, with a particular focus on insights generated from an internal chatbot used across the organisation. Your work will directly support strategic initiatives such as Containment and Net Promoter Score (NPS), enabling data-driven decision-making and improvements to customer and colleague experiences.

• Data Analysis & Insight GenerationAnalyse large, complex datasets to uncover trends, patterns, and opportunities that inform business decisions.

• Chatbot Data InsightsLeverage chatbot interaction data to identify user needs, inform service improvements, and support containment and NPS initiatives.

• Analytical Support for Business SolutionsProvide high-quality analytical input into business processes and initiatives to enhance operational effectiveness.

• Requirements Gathering & DocumentationCapture, validate, and document business and data requirements in alignment with strategic objectives.

• Business Modelling & Process MappingDevelop high-level operating models and detailed process documentation, including training and reference materials.

• Data Governance & Best PracticesEstablish and promote data standards and best practices to ensure accuracy, consistency, and integrity across the organisation.

What we require from the Candidate:

• Statistical & Analytical ExpertiseStrong understanding of statistical methods, hypothesis testing, and data modelling techniques.

• Technical ProficiencyHands-on experience with data analysis tools (eg Python, R, SQL) and data visualisation platforms (eg Power BI, Tableau).

• Communication & Stakeholder EngagementClear and concise communicator with the ability to translate complex data into actionable insights for technical and non-technical audiences.

• Problem Solving & Critical ThinkingProactive in identifying data quality issues and opportunities for process improvement.

• Attention to DetailSkilled in data cleansing, validation, and ensuring the integrity of analytical outputs.

Next Steps:

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business