Housing Assistant- Temporary 12 month contract

We are looking for someone with previous experience of working with members of the public both on the telephone and face to face as you will be out tenants first point of contact for the Housing Management Team. The team prides itself on providing excellent customer services and you must be able to provide clear advice on tenancy and rent queries (training will be given to help you do this), you also need to be able to stay calm as you will sometimes be dealing with difficult situations. In addition to the role providing support to the council's Housing Officers and wider Housing Management Team, you will also be responsible for the case management of Right to Buy and Mutual Exchange applications.

· 36.25 hrs per week with an annual salary starting at £28,598

· Agile working scheme with a combination of home and office working

· 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)

· Attractive Local Government Pension Scheme with at least 22% employer's contribution

· Employee benefits programme' including payback on medical, dental and optical expenses

· Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Sarah Richards at [email protected] or 01530 454823, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected] if you have any questions.

Closing Date: 9 June 2026