Housing Officer – fixed term 12 months

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Are you passionate about working with people? We have an exciting fixed term role due to maternity leave within our Housing Management team working with our tenants and their families across North West Leicestershire. We are looking for someone with excellent verbal and written communication skills to join our busy team as a generic Housing Officer who will be responsible for a 'patch' of properties within the district, dealing with all aspects of Tenancy and Estate Management. The responsibilities include managing rent arrears, allocations, low level anti-social behaviour and estate issues within the allocated 'patch'. The role includes promoting resident involvement and empowerment which will involve attending some Tenants' Association meetings in the evenings as and when required. The successful candidate will be committed to delivering high quality customer service with a smile on their face and have experience dealing with complex cases involving a social housing provider. Candidates must be both able to work effectively both independently and as part of team. The role will be a mixture of home working and working from the council offices in Coalville.

· 36.25 hrs per week with an annual salary starting at £32,597 (band £32597 to £36,363)

· Agile working scheme with a combination of home and office working

· 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)

· Attractive Local Government Pension Scheme with at least 22% employer's contribution

· Employee benefits programme' including payback on medical, dental and optical expenses

· Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Kylie Orwin at [email protected] or 01530 454493, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected] if you have any questions.

Closing Date: 31/05/2026