Resident Liaison Officer

One permanent position and 1 temporary position for 12 months with the possibility of a further 6 months' extension North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive.

We're looking for a Resident Liaison Officer to join our Housing Commercial Services Team. About the role Our Resident Liaison Officer will be responsible for contacting our residents where works are to be carried out, ensuring any special needs are identified and as far as possible catered for.

You will provide our tenants with the highest possible level of customer care to ensure they receive high quality outcomes that are of the standard that they require.

Our ideal candidate The person in this role is expected to have exceptional people and communication skills, with the ability to inspire, enthuse and encourage others.

You will be an effective negotiator, able to resolve difficult and complex situations that may arise, professionally, tactfully and diplomatically.

You lead by example to embrace change, looking for opportunities to improve our resident experience. Please indicate in the additional information box on the application form which position you are interested in.

• 36.25 hrs per week with an annual salary of £30,296 - £33,945 (pay award pending)

• Agile working scheme with a combination of home and office working, this job requires a minimum of 3 days a week working from the office

• 34 days holiday (including bank holidays) increasing to 38 days after 5 years

• Attractive Local Government Pension Scheme with at least 25% employer's contribution • Employee benefits programme' including payback on medical, dental and optical expenses

• Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Rob Desbrow (Asset Manager) at [email protected] or 01530 454 638, who will be happy to discuss this important and exciting role. You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community. Closing Date: Tuesday 22 October 2024