Resident Liaison Officer – temporary contract until 24 December 2027

You will be responsible for contacting our residents where capital improvement works, major projects or planned/compliance contracts are to be carried out and ensuring any special needs are identified and as far as possible catered for.

You will provide our tenants with the highest possible level of customer care to ensure they receive high quality outcomes that are of the standard that they require.

 You'll be a confident communicator with exceptional interpersonal skills, able to inspire and engage residents while building trust and rapport. You'll handle complex and sensitive situations with professionalism, diplomacy, and tact, always striving to deliver positive outcomes. You lead by example, embrace change, and seek opportunities to improve the resident experience. You'll have experience working in a social housing environment, along with a strong background in tenant engagement and involvement. 

•          36.25 hrs per week with an annual salary of £32,597 - £36,363 (pro rata to length of contract)

•          Agile working scheme with a combination of home and office working; this job requires a minimum of 3 days a week office-based working

•          34 days holiday (including bank holidays) increasing to 38 days after 5 years (pro rata to length of contract)

•          Attractive Local Government Pension Scheme with at least 25% employer's contribution

•          Employee benefits programme' including payback on medical, dental and optical expenses

•          Continued training and development opportunities 

Interested...? Take a look at the job pack online or please feel free to get in touch with Richard Crowder (Asset Manager) at [email protected]  or 01530 454696, who will be happy to discuss this important and exciting role.

 You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers  

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected]  if you have any questions.

Closing Date: Sunday 5 October 2025