Housing Performance and Business Support Team Manager

Are you an experienced housing professional with a passion for performance, tenant engagement and service improvement? We are looking for a proactive and influential Housing Performance and Business Support Team Manager to lead a key team at the heart of our Housing Service. In this role, you will provide strategic leadership across performance management, business support, tenant engagement, complaints learning, governance and service assurance. You will use data, customer insight and regulatory intelligence to help shape priorities, strengthen service delivery and ensure tenants are at the centre of decision-making.

This is an opportunity to play a leading role in shaping modern, responsive and tenant-focused housing services at North West Leicestershire District Council. You will work with committed colleagues, partners and communities to deliver meaningful improvement and help build pride, passion and reputation for the council.

· 36.25 hrs per week with a starting annual salary of £54,143

· Agile working scheme with a combination of home and office working

· 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)

· Attractive Local Government Pension Scheme with at least 22% employer's contribution

· Employee benefits programme' including payback on medical, dental and optical expenses

· Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Gary Hall-Head of Housing at [email protected] or 01530 454717, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [email protected] if you have any questions.

Closing Date: Sunday 27th September 2026

Early applications are encouraged, as we reserve the right to close this vacancy prior to the advertised closing date