THE OPPORTUNITY:Macildowie are currently recruiting for a Sales Order Processor working for a business based in Ashby de la Zouch. This office-based role is a key front-end position in ensuring the company's high service standard is maintained. It heavily involves liaising directly with customers both over the phone and via email to ascertain and understand their needs and process their order through production to delivery stage.This is a permanent full time position Monday to Friday THE ROLE & YOUR RESPONSIBILITIES: Accurately and speedily process orders/enquiries from both existing and prospective customers.Communicate effectively with all internal departments to reach a common end goal.Demonstrate proactive communication skills with customers, via phone or email.Receive incoming phone calls into the office from customers and Area Sales Reps to gain information needed to process orders accurately.Attend such meetings, company events and training session as required.Deal with customer queries and issuesLiaising with dispatch Keeping customers updated on ordersEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Must have excellent computer skills. A strong knowledge of Salesforce or similar software and a knowledge of CRM systems would be an advantage.Demonstrate a 'Can-Do' attitude and have experience of working in a team environment where communication is key.Being driven by numbers has a huge advantage in this role.The person should be very comfortable on the telephone and exceptional communicator both with colleagues and also the customer base showing excellent problem - solving skills to see the job through to the end.Possess ability to work to pressurised timescales

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